EANS-News: USU presents the new Valuemation Release 3.6

--------------------------------------------------------------------------------
Corporate news transmitted by euro adhoc. The issuer/originator is solely
responsible for the content of this announcement.
--------------------------------------------------------------------------------

Möglingen (euro adhoc) - Business Service Management (BSM) integrates IT to
increase its benefit to business. With the new Version 3.6 of the Valuemation
product line, USU supports basic issues to realize this business added value. In
addition to user interface improvements and the numerous new functions of the
individual modules, the focus is now in particular on process automation, the
simulation of planning scenarios, and their visualization with helpful
"dashboards". Valuemation 3.6 has already passed ITIL® v3 compliance with flying
colors! The independent ITIL® consultancy firm, Pink Elephant, has certified the
USU products in 12 ITIL® v3 disciplines.

Process automation minimizes IT operating costs

At approximately 70 percent, IT operation still accounts for more than the
lion´s share of IT spending. Reducing this cost pool with continuous process
automation and standardization is a key IT requirement, especially in these
difficult economic and financial times.
The topic of complex IT service process automation is a pervasive theme in the
Valuemation modules. For Version 3.6, new dynamic process templates have been
developed for the "Change Management" and "Request Fulfillment" areas in
particular. This allows companies to also automate very complex processes, e.g.
as part of IT application processes.

Let´s take a look at a software order: The user selects the requested product
from an IT service catalog and consequently activates an approval process.
Following the respective check and release the application is processed fully
automated. The system determines if a license of the selected software is
available in the pool inventory, reserves this as required and books it on the
target system. Otherwise a procurement process is started via the Asset
Management. If the item is available, a software distribution is initiated,
which installs the program. A time-controlled inventory scan then checks that
the installation was successful. The current status is then updated in the CMDB.
The asset is given the "Installed" status, the license is awarded and assigned.
The user receives feedback that the service order has been successfully
completed.

The templates provided by the system can be flexibly configured in line with the
individual processes, and, very importantly, they can also be presented
graphically. The really special thing here is that not only the execution of the
processes can be automated - so too can the documentation, because business
services require documentation in the CMDB that is both comprehensible and
complete in every respect.

Simulation and graphic presentation of planning scenarios

How do long response times affect online sales? How does the ratio of open to
closed tickets change when I increase the first-call resolution rate, and what
resources are required for this?
On the basis of the historical data of defined key performance indicators (KPI),
the dashboards in Valuemation 3.6 allow various planning scenarios to be
simulated, and planning and resource adjustments can be justified.

All decision-relevant information from Valuemation is presented in a modern
reporting environment with graphic visualization. The mass data can be prepared
here in different chart forms. This provides helpful, informative key
performance indicators at a glance. The role-based access to existing dashboards
and their content is regulated in the administration environment. Users
therefore do not need any additional reporting software. What´s more, the
dashboard module can be easily linked to existing portals on an intranet or
extranet, or on the Internet.

Business Service Management all from one single source

Release 3.6 is available right now. In addition to the usual version upgrade,
USU also offers its customers a "Core Upgrade". This allows customers to change
quickly with customized adjustments. Companies that orientate themselves towards
ITIL®, will benefit from the comprehensive compliance with the industrial
standard. In essence, these integrated new software modules operate at the
interface between the technical side and business side on a standardized
platform to promote efficient business workflows. All from one single source.

The highlights of Valuemation 3.6 are presented in an executive summary
(http://www.usu.de/konzern/downloads_businessservicemanagement.html) and in web
events (http://www.usu-ag.com/english/events/webevents/dates.html)

Further inquiry note:
Gerick Thomas

end of announcement euro adhoc
--------------------------------------------------------------------------------

emitter: USU Software AG
Spitalhof
D-71696 Möglingen
phone: +49 (0)7141 4867 0
FAX: +49 (0)7141 4867 20
mail: [email protected]
WWW: http://www.usu-software.de
sector: Software
ISIN: DE000A0BVU28
indexes: CDAX, Prime All Share, Technologie All Share
stockmarkets: regulated dealing/prime standard: Frankfurt, free trade: Berlin,
Hamburg, Düsseldorf, Hannover, München, regulated dealing:
Stuttgart
language: English

OTS-ORIGINALTEXT PRESSEAUSSENDUNG UNTER AUSSCHLIESSLICHER INHALTLICHER VERANTWORTUNG DES AUSSENDERS - WWW.OTS.AT | CNE

print