ResponseTek Announces Record Growth in 2011 and Reaffirms its Position as the Leading Global Vendor for Enterprise Customer Experience Management Solutions

VANCOUVER, British Columbia and LONDON, February 20, 2012
(ots/PRNewswire) --

With a growing global client base and record numbers in revenue
and bookings, the success of the ResponseTek Listening Platform(TM)
sets a benchmark for the CEM software sector

ResponseTek, the leader in customer experience management (CEM)
software solutions for the enterprise market, is excited to announce
a year of record growth in 2011. With a 114% increase in sales and a
59% increase in revenue, ResponseTek asserted its position as the
fastest growing enterprise CEM vendor and a top end-to-end feedback
solution provider.

The ResponseTek Listening Platform(TM) is implemented by global
leaders in the telecom, insurance, financial services, tourism and
retail sectors in need of an 'enterprise' voice of the customer
system. With its unified view of the customer across multiple
touch-points, a single system is delivered that integrates channels,
lines of business and countries. ResponseTek also continued to expand
globally with new solutions in countries across North America,
Western & Eastern Europe, Asia-Pacific and the Middle East.

ResponseTek's growth during 2011 was not only driven by new
clients, but also by expanding relationships with many existing
clients. This continued account growth is due to both innovation
within the Listening Platform(TM) and also the quality,
professionalism and passion of the Client Services team. With service
excellence at the core, ResponseTek is focused on continuing to
improve its world class Net Promoter Score (NPS)(R) score of +61
during 2012 and to improve its 89% service team satisfaction scores.

"2011 was a benchmark year for ResponseTek in which we more than
doubled our user base and sales as well as solidified our position as
an international leader of enterprise CEM software solutions," says
Syed Hasan, President & CEO, ResponseTek.

Over the past two years, ResponseTek has worked in close
partnership with several industry leading telecom companies in 15
countries to develop a set of solutions that are designed
specifically for the sector's CEM needs. In 2011, ResponseTek
achieved the milestone of connecting over one million telecom
customers per week to their providers. As a result, ResponseTek has
become the telecom market leader with its customized solutions for
retail, call centers, field services and online customer channels.

To enable the company's success, employee head count grew by 63%
during 2011 as program management and support resources were added.
In addition, ResponseTek opened its first office in India to support
the burgeoning sales growth in all geographies.

"We believe the growth we have seen in 2011 will be carried
forward into 2012 as the CEM industry continues to expand and
traditional transactional market research programs are redesigned to
take advantage of technology solutions like ResponseTek's Listening
Platform(TM)," says Mr. Hasan. "We are excited about the
opportunities ahead in 2012 with continued expansion in our
geographic reach and the industries we serve."

ResponseTek Listening Platform(TM) and Listening Platform(TM) are
registered trademarks of ResponseTek Networks Corp. Net Promoter,
NPS, and Net Promoter Score are trademarks of Satmetrix Systems,
Inc., Bain & Company, and Fred Reichheld

About ResponseTek

ResponseTek is the global leader in on-demand Customer Experience
Management (CEM) solutions, transforming the voice of the customer
into actionable business intelligence. ResponseTek provides its
groundbreaking CEM solutions to Global 1000 corporations, including
leading firms in the telecom, banking, insurance, retail, and online
industries. ResponseTek is headquartered in Vancouver, Canada, with
offices in Toronto, Canada and London, UK. For more information on
ResponseTek, visit http://www.responsetek.com

ResponseTek Media Contact Anita Bhatti
Marketing Manager +1-604-484-2900 x230
[email protected]

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