Marel Selects ServiceMax for Global Field Service Transformation

London (ots/PRNewswire) - Global leader for food industry solutions
and services Adopts Leading Field Service Management Solution To
Standardise Processes, Drive Productivity and Better

Monetise Global Service Operations

ServiceMax, the field service management solution for a new era of
business, today announced that it has been selected by Marel, leading
global provider of advanced equipment, systems and services to the
poultry, fish, meat, and processing industries, to support its global
service transformation. Marel is using ServiceMax to standardise its
field service processes across 30 countries worldwide to better
monetise its global service operations. With the largest installed
base in the industry, Marel has a network of more than 100 agents and
distributors globally.

ServiceMax will be used by more than 750 field technicians and
internal service personnel to improve visibility of service jobs,
better usage of engineers in the field, provide a platform for
capturing service leads for cross selling and upselling, reduce paper
work, and improve rationalisation with back office systems.
ServiceMax will integrate seamlessly with Salesforce CRM.

"We see additional potential for our services operations," said
Trausti Arnason, Global Service Director for Marel. "By standardising
our processes across the global service network - from installation
throughout all service activities and customer care initiatives - we
can serve our customers better and improve overall customer
experience. We will not only improve utilitisation of service
resources and spare parts sales, but also expand the breadth of our
service offerings with increased focus on recurring revenue and
improved contract management. With ServiceMax at the hub of our
global service transformation, we will also be able to launch new
service offerings in line with our customer needs and expectations
with better market penetration."

"Service and maintenance remains the backbone of the business,
delivering 40% of revenues in good and bad times. We see the service
and spare part business as a clear growth opportunity and a value
driver for both customers and shareholders. We are now moving in a
systematic way from reactive services to more proactive ones, with
long-term service contracts to serve the needs of processors that
want to secure limited downtime of factories and peak productivity at
all times," says Arni Oddur Thordarson, CEO of Marel.

ServiceMax's cloud-based apps mean technicians will always be
connected and have secure access to customer information 24/7/365 on
any device from anywhere. The project, which is being implemented by
ServiceMax in conjunction with Noventum, will begin roll out later
this year, and will be deployed on iPads.

About ServiceMax

ServiceMax leads the massive and global industry of field service
management software -- an $18 billion market worldwide. The company
continues to reimagine and create solutions for the 20 million people
globally who install, maintain, and repair machines across dozens of
industries as the only provider of complete end-to end mobile and
cloud-based technology for the sector. ServiceMax goes to every
length -- from joining technicians on service calls to publishing the
industry's leading online publication -- to help customers discover
untapped innovation, unleash new revenue streams, drive efficiency,
and most importantly delight their end-customer. To learn more,
please visit http://www.servicemax.com [http://ctt.marketwire.com/?r
elease=1179468&id=5583124&type=1&url=http%3a%2f%2fwww.servicemax.com
] .

About Marel:

Marel is the leading global provider of advanced equipment, systems
and services to the poultry, fish, meat, and further processing
industries. Marel's state-of-the-art equipment and systems help food
processors of all sizes, in all markets, to operate at peak
productivity. With around 4,000 employees worldwide, offices and
subsidiaries in some 30 countries, and a network of more than 100
agents and distributors, Marel is in a unique position to serve its
customers wherever they may be located Marel's brands - Marel, Stork
Poultry Processing and Townsend Further Processing - are among the
most respected in the industry. United in one company, Marel offers
its customers the convenience of a single source for products to meet
their every need.

ServiceMax Media Contact:
Vanessa Land
Devonshire Marketing
Tel: +44(0)7768-6693779
vanessa@devonshiremarketing.com

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